SHIPPING & RETURNS
SHIPPING POLICY
SHIPPING POLICY
At Lume'ra, we are committed to delivering your order as quickly and smoothly as possible.
ORDER PROCESSING
All orders are processed within 1–3 business days after payment confirmation. Orders are not processed on weekends or public holidays.
Once your order has been shipped, you will receive a confirmation email with tracking information.
ESTIMATED DELIVERY TIMES
United Kingdom: 5–10 business days
International Orders: 7–15 business days
Please note that delivery times may vary depending on customs processing, carrier delays, or seasonal demand.
TRACKING YOUR ORDER
Once your order has been dispatched, you will receive a tracking number via email so you can monitor your shipment in real time.
INCORRECT SHIPPING INFORMATION
Please ensure all shipping details are correct before completing your order.
Lume'ra is not responsible for delays or lost packages caused by incorrect shipping information provided by the customer.
CUSTOMS & IMPORT DUTIES
International orders may be subject to customs fees or import duties depending on your country’s regulations. These charges are the responsibility of the customer.
LOST OR DELAYED PACKAGES
If your package is significantly delayed or lost in transit, please contact our support team and we will do our best to assist you.
Contact:lumerashop274@gmail.com
RETURN & EXCHANGE POLICY
RETURN & REFUND POLICY
At Lume'ra, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help.
RETURN ELIGIBILITY
Items may be eligible for return within 14 days of delivery.
To qualify for a return:
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The item must be unused and in its original condition
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The item must be returned in its original packaging where applicable
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Proof of purchase is required
Certain items may not be eligible for return due to hygiene or safety reasons.
DAMAGED OR INCORRECT ITEMS
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with photos of the issue so we can assist you promptly.
REFUNDS
Once your return is received and inspected, we will notify you regarding the approval of your refund.
Approved refunds will be processed back to your original payment method within several business days depending on your payment provider.
RETURN SHIPPING
Customers are responsible for return shipping costs unless the item received was defective or incorrect.
NON-RETURNABLE ITEMS
For hygiene and safety reasons, certain personal care or intimate items may not be eligible for return once opened or used.
HOW TO START A RETURN
To request a return, please contact our support team:
Email: lumerashop274@gmail.com
Please include:
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Your order number
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Reason for return
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Photos if applicable
Our team will provide further return instructions.